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Barcelona Taxi, Airport Taxis

Complaints and reports

Complaints and reports

 

HOW TO FILE A COMPLAINT?

To file a complaint or report, the Metropolitan Taxi Institute (IMT) will require that the user provide specific information on the taxi in which the service object of the complaint was given.

At the end of a route, always ask the taxi driver for a receipt with the following information: taxi driver information, the license number, national tax identification number, the vehicle plate number, the price of the route, the date of service, the driver's signature.

If you have any questions or concerns, please call Telephone: 932 235 151 (extension: 2168) or send an e-mail to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

How to file a complaint?

To file a complaint or report on the taxi service in the Metropolitan Area of Barcelona, follow the steps below:

1. Fill in the corresponding form, which you will find in the submenu.

2. Print and sign two copies of the form.

3. Submit the duly completed and signed form to the registry of the Metropolitan Taxi Institute, either personally or by post, preferably certified post, addressed to the Institut Metropolità del Taxi, Carrer 62 núm. 18 - Zona Franca - 08040 Barcelona.

 

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Barcelona Airport Taxi

Are you looking for a Taxi from Barcelona Airport to City Centre? Get Taxi Barcelona provides Reliable Private Transfer Services with online reservation, priority pick up at airport and hotels, flat fare and a 1 hour cancellation policy. Arrange your Barcelona Airport Transfers with us for holiday travels or Business travels and forget any stress.

 

Limited Offer

BCN El Prat Airport to City 35€

Join our Limited Special Offer: Private Airport Transfer to City Centre for 4 pax, 3 luggage,  Meet & Greet included,  starting from 35€. Upgrade to Mercedes E Class for return reservations for FREE! Book Now!

 

Book your Taxi in Barcelona in less than one minute:

  •  1) Start typing your collection and destination addresses in reservation form or select from the list of top destinations
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  •  You can make your taxi reservation up to 1 hour before requested collection time. We need only 1 hour to organize your transfer and get the taxi to your pickup address.
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  •  2) Choose the type of vehicle that meets with your requirements, we can provide standard Barcelona Taxi and Premium taxis, minivans for 6, 7 and 8 people, minibuses for 12 and 24 passengers and coaches up to 54 people. The final price you will have to pay is visible at all time.
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  •  3) Complete the reservation form with your mobile phone number and your email address. You can also specify some additional notes here for our Taxi drivers. Finally, pay with total comfort and security with your credit card or PayPal account
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  •  That's all! An email with your confirmation voucher will be issued inmediately, so you don't have to wait for manual confirmation and you don't have to confirm your pickup or return transfer. Our system will automatically look for the taxi that best fit your travel needs and will assign to you. Reliable, Easy and Fast!
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Our advantages

  •  24 hours helpline Look at confirmation voucher. You will find our 24 hours helpline number, to assist you in case of any issue on pickup.
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  •  Meet & Greet Barcelona El Prat Airport to City Centre: Driver will be waiting for you inside the airport building (at arriva hall of the terminal), after luggage collection and customs controls. He (or She) will have a name board to let you meet him easily
    Departing from your accommodation to BCN Airport Terminal: If you are being picked up from the hotel, driver will meet you in the main lobby or reception. If pick up is at a private apartment, please have your group waiting out front at the pick-up time indicated in your reservation. Yes, this is the most comfortable way to go from Barcelona Airport to City Centre!
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  •  Quality Assurance We work hard to deliver to our Customers the best experience for their Holiday or Business travel. In case of any issue on pickup, we will contact you by phone. You can also contact us to our 24 hours helpline. In case of airport pickup, we check all flights arrival times to ensure the driver will be at airport terminal on landing time, and we give you half an hour, starting from the flight has landed, to claim your luggage and meet your driver. In case of any issue or luggage delay, please notify by email or by calling our 24 hours helpline.
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  •  Refund Policy: You can change your booking up to 1 hour before the scheduled time of collection (if the taxi has not gone to the point of collection if this is more than 1 hour away from city centre). You may also cancel your reservation under the same conditions. We will fully refund the amount paid.
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  •  Lost & Found: Local Taxi Authorities have a unified Lost & Found office. In case of you have accidentally left a personal belonging in a taxi, call to +34 902 101 564 from from 8:00 am to 8:00 pm, Monday through Friday, or send an email to objper-taxi@amb.cat


More questions? take a look to our FAQs or contacts us

Flying into Europe? Prebook your airport transfer in Paris, Rome, Venice, Berlin, Prague, Milan!

BOOK TAXI BARCELONA. The local expert in Barcelona Airport Transfers

Our company delivers high quality transfer services by online booking, personalized collection and flat fare, for your maximum comfortability.
You can make your reservation directly through our booking site and pay by debit card, credit card or PayPal account. The selected kind or vehicle (taxi, minivan, minibus or coach) will be waiting for you at the indicated place and time to take you to your final destination without having to pay any additional charge.

If your flight is early or subject to delays, Book Taxi Barcelona will track your flight's expected arrival time and send your driver at the new time of arrival.

A lot of our work is corporate based so if you are booking a taxi for other people you have no need to worry at all, we will give them the professional quality service they would expect. We accept most major credit cards and debit cards, PayPal and send confirmations via email.

Corporate account customers, travel operators and event agencies are also welcomed. Book Taxi Barcelona will be happy to offer you a monthly invoicing facility and bank wire payment option.

Book Taxi Barcelona. The Fastest Way to go from the Airport of Barcelona to the City Centre!

 

EcoMobility

Enjoy sustainable mobility and stay connected to the world!

Now you can choose an EcoTaxi with free Wi-Fi at the same price (subject to availability)

 

Transfer: from Barcelona Airport to City Centre Distance: Terminal 1 16,86 KM , Terminal 2 14,06 KM Time: 30-35 minutes (normal traffic conditions)

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Book Taxi Barcelona provides Barcelona Airport Taxi Services using exclusively official vehicles, ​​endowed with a regular license issued by Taxi Barcelona Metropolitan Institution authority (IMT) and regular permit and insurance for the transport of peoples as provided by law. All our taxis are further connected with our main office through a GPS tracking device, and come also with a security system connected to the police that is automatically activated in case of emergency. Book Taxi Barcelona provides services with its own fleet of cars, minivans and minibuses, without intermediaries.

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Acertio Factoría Creativa SL - VAT ESB65613424 a company registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a